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Delivery Policy

Total Delivery = Processing Time + Shipping Time.

GB - Allow 1-3 Working Days Processing Time Tracking Number for Wine & Food Hampers UK Delivery ONLY.
✈ - Estimated delivery time 1-5 days for UK orders
⏳ - Allow 1-3 days processing time tracking number for the USA
✈ - Estimated delivery time 8-12 days for USA orders
🌎- Allow 1-3 days processing time tracking number for rest of Countries
✈ - Estimated delivery time 10-18 days to reach destination Countries orders

You will be provided with a Tracking Number Via Email after your Purchase. Wait for handling.

We will send you an email once your order has been dispatched, and you can track your order from our Store Directly.!

Dispatch times are product dependent, when placing your order, we display on the product page an estimated dispatch date - these dates included are to be used as an indicator - actual timescales may differ due to events and conditions outside of our control 

We will deliver the products ordered by you to the address which you provided when you placed your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

If your item has been despatched on not tracked Post delivery service and you have not received your order within 15 working days from the date of dispatch, before we can move forward with a resolution it is important that you check with your local sorting office to see if they have a parcel held for you - just make sure you take one form of ID to confirm your identity (even if you have not received a calling card notification from your postman).

Some postal addresses may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.   

If you do not receive products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at support@awinelovers.com. You must contact us within 28 days of the order date to avoid any further disappointment.
In the event that we reproduce an item for you and subsequently the original is returned as undelivered by any courier, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.    
We reserve the right to request customer wait up to 15 working days from the date of dispatch before replacing any undelivered item. Once again this is because we do not provide the delivery service, therefore, the responsibility of the order transfers to the courier or supply partner transporting your item.

We apologize for any inconvenience.